Health Cover - Customer Success Specialist - Health Insurance

Customer Success Specialist - Health Insurance

We are looking to hire Customer Success Specialist or Representatives, to take care of one of the most important sales workflow in the business.

Location : Remote or Bangalore

- The candidate must be willing to travel in Bangalore most times and rest of the time remotely in Bangalore.

- We are looking for a smart, aggressive, enthusiastic and a self-motivated individual who can narrow their focus to one singular goal, in this case, growth.

- The role will allow you to drive successful sales and customer support process in selling Health Insurance products.

Job Responsibilities :

- Interacting with the prospective or existing members to deliver the KPIs and SLAs

- Interacting with customers on multiple channels and expelling them the features of the products to drive sales

Post Sales managing the rest of the lifecycle as instructed by the supervisor

- On-ground customer management and operations of getting the product at the partner sites like pharmacies or apartment complexes in Bangalore at a given location.

- Explain the commission and usage of the technology product to the partner sites.

- Meet the KPIs of the given customer onboarding numbers and do so in the most efficient way possible

- Working towards resolving issues at customer end ensuring overall interest of the company is not compromised

- Ensuring timely update of all reports on a day to day basis by the product team and checking on sanity of the same

- Work hand in hand with the Bangalore team to develop/implement new plans/ ideas that will enhance the operations of the company at large

- Adhere to OKR's for operational work and track the same monthly

- Ensure the demands of the customers are noted and the current offerings are explained well

- Keep a track of assigned tasks in dashboard and ensure On-time onboarding of clients and find ways to maximize the goal of the day to day operations - in this case the number of enrollments into the packages offered by the company

- Ensuring minimum escalation at customer front and working towards maximizing the enrollments into the packages offered by the company

- Work closely with the product team drive onboarding of new clients and consumers

- 5+ years of operations handling experience preferably with ecommerce companies or furniture lending companies or pharmaceutical distribution etc in multiple cities preferred.

Requirements for the role :

- Excellent English written and oral communication

- Detail oriented: be able to go to field to understand processes in detail and create content accordingly

- Structured thinking: be able to break down complex concepts and create content in a simplified and easy to understand manner

- Creative thinking: be able to visualize and present content in creative ways for faster understanding

- Have experience or specialization in e-commerce operations

- Must be willing to travel in Bangalore most times and rest of the time remotely in Bangalore.

Qualifications :

- 3+ years of experience in a Health Insurance CRM or similar role

- Proficiency with Microsoft Office, CRM software

- Strong organizational and communication skills

- Strong ability to multitask

- Comfort working with multiple groups within business