Why Headout? Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We- ve grown 6x in the last 12 months and are backed by some of the finest investors in Silicon Valley. As Sr. Manager - Customer engagement, you're leading all our customer engagement efforts and are the focal point in ensuring a great Headout experience for each and every one of our users. Your responsibilities include: What you'll do: - Manage a team of Associates and SMEs focused on community engagement & customer support - Build an efficient reporting structure to manage team KPIs - Build & manage workflow processes to improve efficiency and service delivery - Set up escalation matrices and engagement guidelines for the team - Implement training and up-skilling programs for the team - Build quality audits to ensure a great user experience across all customer touch-points - Conduct RCA of customer issues and collaborate with operations and supply teams to solve for these at source - Work with product teams to improve customer experience and reduce support interactions Who you are: - Leader: 5+ years experience with 3+ years of experience managing a team in a customer support or community management role. - Communication: Excellent written and verbal communication skills - Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. - Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. - Problem-solver: You are able to solve problems quickly and effectively. - Customer centric: Obsessed with customer experience and genuinely empathise with our users

Bangalore

Headout - Senior Manager - Customer Support & Engagement 

Headout - Senior Manager - Customer Support & Engagement  ,Job Description for Headout - Senior Manager - Customer Support & Engagement  in Headout in  Bangalore for (5-10) years of experience. Apply Now!

Job Description for Headout - Senior Manager - Customer Support & Engagement  in Headout in  Bangalore for (5-10) years of experience. Apply Now!