Key job responsibilities - - Drive headcount planning and hiring strategy by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness. - Partner with vertical planning teams to drive strategy, setup inspection mechanisms to ensure that business strategy is translated into WWCP plans. - Drive financial disciple and own the reporting and dive deep on financials. - Create new reporting and analytic opportunities by analyzing and understanding key planning processes - Coordinate with Operations, vertical planning teams, HR/Recruiting and Finance teams to analyze historical data and forecast headcount. - Support local site management teams to optimize staffing requirements Preferred Qualification - Master's degree in in mathematics, statistics, computer science, economics or related field Operations research or capacity planning experience - Advanced knowledge of MS excel and proficiency in MS office and other related applications. - Experience working with SAS, R, Python in a professional setting 3+ years SQL, Excel, and Access experience. - Basic/Working knowledge of Six Sigma tools and Lean techniques Key Details - Looking for candidates who has WFM and contact center experience. - Top B schools preferred. Looking women candidate for this role

Bangalore

Headcount Planner - KPO/BPO 

Headcount Planner - KPO/BPO  ,Job Description for Headcount Planner - KPO/BPO  in Infoedge in  Bangalore for (7-15) years of experience. Apply Now!

Job Description for Headcount Planner - KPO/BPO  in Infoedge in  Bangalore for (7-15) years of experience. Apply Now!