Head - Work Force Management - Contact Center Operations

An International contact center is looking for a strong candidate to lead and manage the WFM function.

They are looking for someone with strong expertise in

- Workforce Management

- Performance management

- Actively involved in P&L, Budgeting and forecasting activities.

- Resource Allocation

- MIS and Analytics

- Act as an Advisor to Business leaders

- Partner in Transformation and Change Management initiatives

- Excellent Stakeholder Management

We are looking for a strong leader who can come in and hold the fort for a Workforce of almost 10K and direct and lead the business with valuable insights and direction from his end.