Head - Warehouse Operations - FMCG/Retail/Internet/Online

- Leading the entire warehousing and logistics division.

- Taking a lead role in the set-up, design and running warehouses - managing day-to-day operational requirements of a high-growth business, project management and implementation. Adapt the warehouse and logistics process to the changes in business requirement keeping cost efficiencies in mind.

- Designing and implementing KPI metrics to manage carrier management suppliers - whilst also getting involved in the contract negotiations and ongoing relationship management

- Set up and manage the relationships with 3rd party warehouses, e-commerce partners, retail stores and logistics companies.

- Improving and automating data management and reporting as an endeavor to build efficiencies and drive continuous improvement within the guard rails of Cost, Quality, Reliability & Stakeholder Experience.

- Working with key stakeholders across the business to help buy in and increase collaboration

- Analyze and update capacity, inventory plans and logistics plan based on demand and output changes, and changes in planned customer service levels or changes in business requirement

- Manage day-to-day customer relations & success. Usage of smart & new age technology to improve SLA & delivery timelines

- Work with Global stakeholders to ensure that warehouse and logistics are managed as per global norms and streamline reporting based on key requirements

- Deliver on ambitious growth plan and targets, develop strategies and pivot where necessary to push the business to scale