Head - User Experience - IT

Job Description:

AVP - User Experience (UX) is expected to build and lead an unit to deliver world-class UX craft by aligning with UX Labs vision and build the UX practice and team while attracting and retaining the best UX specialists in the unit.

AVP - UX Labs have to ensure adherence to an innovative, user-centered approach to UX design, evangelise UX internally and to clients and also lead business development efforts for UX Labs.

- Through leadership, AVP - UX Labs will define and propagate industry-leading practices for all UX services and deliverables, including usability testing, user research and analysis, interaction and navigation design and UX evaluation. S/he will practice, speak for and implement those standards within the UX team, within project teams, with clients, and in the industry.

- To this end, the appropriate candidate will be actively involved in shaping and leading business development activities and play a critical role in planning and implementing website design projects and take a hefty share of responsibility for the user experience and usability of large-scale projects as well as the mentorship and growth of the team.

- To sum it up, this position needs a passionate believer in user centered design, an innovative designer, a confident manager, a helpful mentor, a team player, and a skilled client partner all rolled into one.

Key Responsibilities:

- Lay down the stepping-stone for all large transformative build projects by creating IA strategy so as to ensure that the customer meets their transformation objectives.

- Get IA sign-off from customer by convincing them on the rationale and scientific principles of UX of why IA has been made the way it is.

- Understand the journey and objective of the build project and create mobile-first wire-frames and get sign-off from the customers.

- Take a leadership role internally to explain to the interactive design and front-end engineering team of how the wire-frame has been created and hence how UI & FEE will need to bring it to life.

- Lead, plan for, delegate, oversee, review and polish UX project deliverables (such as research reports, IA, concepts, wireframes etc.) while ; partnering with the creative teams and combining branding, strategy, research and design thinking.

- Lead initiatives for enhancing knowledge of competitive landscape and usage of UX best practices, methods.

- Champion principles of usability and user-centered design internally and with clients and the digital marketing industry and know when it's ok to violate those principles.

- Enhance and improve service offerings, processes, practices and methodologies

- Attract and retain the best UX designers;.

- Mentor, inspire, and provide support to other UX designers to maximise their potential on client projects, and their career path.

- Work with business development and client services to scope projects for clients, with specific responsibility for UX processes.

- Present concepts; facilitate briefing/kickoff sessions and workshops with clients.

- Work on project pricing, team utilization and staffing issues.

- Represent UX Labs to the industry; publish thought leadership materials to appropriate venues (conferences, publications, company website, blogs, etc.).

Desired Skills, Experience & Qualifications

- Excellent communication and presentation skills.

- Proven experience in UX craft for complex IA, mobile-first wireframes & prototypes basis HCD principles.

- Proven experience leading, managing, mentoring UX teams.

- An exceptional portfolio showcasing innovative UX design solutions.

- 10-12 years- experience in creating interfaces, large scale websites, or applications, including the creation and documentation of navigation structures and information architecture UT and User Research moderation, analysis and reporting.

- BA or MA in Interaction Design, Psychology or HCI, or equivalent experience.

- Familiarity with usability best practices, heuristics and relevant HCI literature.

- Knowledge of usability tools for generating wireframes, usability research etc.

- Effective presentation and communication skills (both in conversation and in writing), especially focused on moderation, running work-sessions and articulating and defending design decisions.

- Capability to understand business context along with Branding Experience/Business Acumen.

- Experience in scoping, scheduling, and project plans.

- Full understanding of how to apply the methodologies of interaction design and research to website and product development.

- Proven consulting, client facing and client management skills.

- The curiosity of a scientist and the passion of an artist.

- Takes risks in design that lead to a perfect balance of innovation and usability, business needs versus design needs.

- Coordinate successfully with other creative teams.

- Problem solving abilities and an intuitive capability to review designs from a user perspective.

- Strong, creative, out of the box thinking, passion to explore the evolving web space.

- Ability to inspire passion, dedication, and great work from others.

- Open to feedback and knows how and when to defend design choices.

- Takes risks in design that lead to a perfect balance of innovation and usability.