Head - Transportation - FMCG/FMCD

Head - Transportation

- Develop the long term / annual business plan for the transportation vertical

- Ensure coordination with the solutions team in line with stated requirements of existing customers and work towards formulation of suitable solutions for the same

- Provide inputs to the solutions team to derive innovative solutions in line with market best practices

- Guide the team in preparation of operational budget for transportation and hub activities

- Present and finalize the transportation budget with the Leadership team and monitor adherence to the same

- Finalize key business metrics and KPIs and periodically share the planned v/s actual numbers against the same

- Ensure key reports regarding business performance are prepared and presented to the Leadership Team

- Provide high level requirements to IT Business Partner, for leveraging technology and implementing the required tools & applications that would improve operational efficiency

- Ensure effective usage of the ERP system in the business processes

- Drive cost efficiencies in transport planning operations and ensure optimum utilization of vehicles

- Periodically review the vehicle pool and ensure that the specifications/ standardization is as per requirements

- Review cases of non-availability of vehicles as per project /customer requirements

- Institutionalize a process for tracking of vehicles and ensure adherence to the same

- Guide the team in establishing a process for addressing transportation related contingencies (accidents, political unrest etc.) and ensure the process is communicated to customers as well

- Provide innovative solutions for optimum utilization of hub space

- Achieve cost efficiencies in hub management operations by reviewing and implementing certain best practices from the market

- Periodically visit hubs to review maintenance of premises, equipments

- Guide the team regarding preventive vehicle maintenance in order to minimize repairs and breakdowns

- Ensure all contracts and vehicles are complying comprehensively with statutory requirements including strict implementation of Drug and Alcohol policy

- Guide the team in successful implementation of projects

- Periodically review necessary data to ensure customers are provided/ serviced as per SLAs and issues are resolved as per defined timeframe

- Manage relationships with customers and share information on value additions with customers

- Ensure potential cost escalations are communicated to the customer and respond to any queries regarding the same from customers

- Guide the team in establishing a system for smooth communication flow for efficient operations

- Hold monthly meetings with the team to review and analyze performance gaps

- Periodically monitor labor management process including casual labour, to ensure adequate deployment of resources

- Ensure effective management of the team, by focusing on objective evaluation and development of subordinates

- Drive capability building and development of high potential talent and focus on creating a leadership pipeline within the vertical

- Ensure timely goal setting, performance review, feedback and development of subordinates in the team

- Identify and groom successors for critical roles within the department

- Ensure required training programs are conducted and attended by team members

Key Performance Indicators (KPIs) :

- % adherence to approved policies and processes for vertical

- % adherence to timelines for providing solutions to existing customers

- Quality of inputs shared for solution creation

- Timely completion of annual business planning, budget preparation and communication to Leadership team

- % deviation from the approved budget

- Total cost savings achieved through various initiatives

- Timely presentation of MIS reports to Leadership team

- Number of value-adding technology initiatives identified and implemented

- Planned Vs. Actual usage of ERP system

- Planned Vs. Actual vehicle utilization %age

- No of instances of non-availability of vehicles as per customer requirement

- Cost savings through effective selection of company owned and market vehicles