Job Title: Head - Training &amp; Quality (Global Inside Sales) Job Level: Associate Director Reports To: Director - Global Inside Sales Responsibilities: - Responsible for the on-going development and continuous improvement of the team training and quality programs. - Develop programs, tools, processes and people with the aim of enhancing program advisors' skills, performance, productivity and quality of work. Perform design and operating effectiveness reviews per the audit calendar and report progress. - Conduct new product and refresher trainings. Understand specific segment requirements and train team members accordingly. - Manage training and quality by monitoring, measuring, reporting and providing feedback on the quality of interactions. Facilitate learning across the floor through conducting training programs and presentations. - Provide leadership for the QA process, driving continuous improvement of the overall program resulting in improved funnel, quality and accuracy. - Facilitate Bi-monthly/weekly calibration sessions ensuring that the QA Review/Scoring process is completely understood and calibrated. - Manage the functions and work towards enhancement of the function and team members. Recruit, mentor and develop team members and nurture an environment where they can excel through encouragement and empowerment. Qualifications &amp; Work Experience : - Looking for an individual with 7 - 12 years experience in leading Training &amp; Quality function for reputed orgs. - Must have 2+ years of experience in EdTech industry. - Strong familiarity with traditional (training, coaching, mentoring, etc) and modern training methods (e-learning, Gamification, simulations etc). - Excellent written and oral communication skills.

Mumbai

Head - Training & Quality - Global Inside Sales Team 

Head - Training & Quality - Global Inside Sales Team  ,Job Description for Head - Training & Quality - Global Inside Sales Team  in Skyleaf Consultants in  Mumbai for (5-13) years of experience. Apply Now!

Job Description for Head - Training & Quality - Global Inside Sales Team  in Skyleaf Consultants in  Mumbai for (5-13) years of experience. Apply Now!