Head - Training/Learning & Development - Internet/Online

Role: L& D Head - Strategy Role

Location: Bangalore

Responsibilities:

- Use instructional design methodologies to design and develop training programs that incorporate formal, informal, social, mobile, video and assessment vehicles and are aligned with business goals. 2015 focus will be on the design of global onboarding and change management programs.

- Build and manage relationships with key stakeholders and subject matter experts to understand their goals and needs, gain buy in to proposed initiatives and drive initiative success.

- Using a thorough needs analysis process, determine if our off-the-shelf professional and managerial skill and self-service program offerings meet the

greatest business needs and whether our current vendors are the best equipped to support; if not, lead vendor selection process.

- Collaborate with L&D colleagues and business leadership to design world-class payments industry training programs.

- Partner with L&D colleagues to support delivery strategies.

- Ensure the design of all programs incorporate learning transfer activities (pre/during/post).

- Evaluate success of programs using Kirkpatrick's level 1-4 metrics.

- Conduct ongoing benchmarking against external best practices, including the use of new technologies, to ensure programs are innovative and effective.

- Hire, lead, coach and develop a team.

- Define and launch Enterprise design standards.