Head - Training - Fashion Retail

Note: There is a fair amount of travelling involved as the person need to go to the stores to conduct trainings.

Job Purpose

- Conduct orientation sessions and arrange on-the-job training for new employees.

- Design and develop course content and initiatives on bettering store performance.

- Design, develop and govern various R&R programs.

I spend - 30% of my time on orienting and on-boarding new joiners - company brief, bouquet of brands, brand DNA and segmentation etc.

- 30% of my time visiting and interacting with stores - reviewing individuals vis-a-vis store performance, creating charter of improvement plan, devise mass training if required.

- 20% of my time working with other functions with respect to training needs and requirement.

- 10% of my time creating and developing brands specific training content and design.

- 10% of my time driving R&R and engagement programs like D-Day for the stores.

I know I have done a great job if :

- All the new joiners get the confidence to - Rock-on- after the induction\orientation sessions.

- I am able to act and be perceived as a strong support pillar for delivering store performance - both individuals and store.

- The stores consistently achieve excellent audit scores.

The people I need to work with Within function

- Store Managers\FCs

- Retail Ops Manager

- Visual merchandiser

- Buyer

- Business Manager

- Business Head Outside function

- External training agencies

- External audit agencies

What is that I need to do :

- Act as a coach and mentor for the store staff.

- Create strong and consistent brand DNA and standardization across stores.

- Act as a quality controller for the stores.

- Responsible for developing and implementing the induction process for new staff.

- Regular visits to the stores - interact and understand ground realities of store staff.

- Track and measure the success of training programs, generating meaningful reports, insights and share recommendations to internal stakeholders and senior leadership team.

- Review and re-design training program and interventions basis business and store requirement.

- Driving R&R for the stores

- Keeping up-to-date with new interventions in store training's in outside world.

- Exhibit strong budgetary controls on the training expense.

- Maintain and upgrade relevant training material and records.

Capabilities :

- Strong business acumen and sensitivity towards different brand essence.

- Leadership skills with ability to coach - effectively teach\develop others to next level.

- High energy levels - with ability to be involved in multiple tasks and ability to juggle.

- Effective listening and communications skills - simplify communication with ability to put the point across the board.

- Ability to do objective review - individuals and stores.

- Strong on devising need based interventions.

- Good analytical skills.

- Empathy

- Good planning and organizing skills.

- Basis budgetary controls and monitoring.

Experience: Experience of delivering and designing training preferably from fashion retailing

- Sharp mind with ability to understand business linkages.

- Self-starter.

- Proven track record of training delivery and creating training materials.

- Explicit examples of training interventions for creating quality benchmarks and bettering performance.

- Good leadership skills with the ability to drive and motivate performance through effective coaching skills.

- Exceptional communicator and good at interpersonal skills.