Head - Training - Customer Experience Team

Head of Training - Customer Experience

Location: Mumbai

- We are seeking a highly experienced and polished individual to lead our training team for customer experience in Mumbai. The ideal candidate will have 15-20 years of experience in the banking industry and possess excellent communication skills.

- As the Head of Training, you will be responsible for leading a team of 8-10 trainers and creating training programs for our contact centre, customer care, and call center teams. You will have a strong understanding of the latest technologies and processes related to customer experience and have the ability to create engaging and informative training content with excellent presentation skills.

- The ideal candidate will have a proven track record of leading and developing training teams, and have a passion for helping others reach their full potential. If you have the experience and skills we are looking for and are ready to take on a challenging and rewarding role, we would love to hear from you.

Note: Only candidates from Banking companies will be considered.