Head - Training - Banking Contact Center

Job Description:-

- The Training Head for Banker on Call (BoC) will lead the training unit, overseeing all activities of training team managers.

- S/He leads the department in the creation of training programs and materials.

- This role demands the ability to work collaboratively as well as independently, while handling multiple projects.

- S/he would be responsible for leveraging analysis of ongoing programs in order to ensure that quality training is provided to multiple teams within BoC and that there is a constant improvement in floor performance and quality and delivery of training programs and initiatives.

- S/He is required to work closely and in collaboration with various department heads and employees in developing unique and effective training solutions specific to the different teams.