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Dipa GH

Executive Search at Live Connections

Last Login: 27 May 2024

Job Views:  
1522
Applications:  90
Recruiter Actions:  12

Posted in

HR & IR

Job Code

101899

Head - Training - Bank

8 - 14 Years.Chennai
Posted 10 years ago
Posted 10 years ago

A LEADING MULTINATIONAL BANK LOOKING FOR FOR HEAD -TRAINING IN CHENNAI.

Exp: 8 to 14 yrs

Designation: Head Training (AVA/VP level)

Location : Chennai

Head Training function for the contact centre to deliver outstanding customer experience and superior financial solutions in every interaction through high performing teams.

Key Responsibilities

- Anchor Learning & Development function focused on both entry level and management training.

- Strong technical orientation and implementation experience around quality management framework like COPC or CMMi.

- Develop training as Strategic function to meet business goals.

- Hands on management coaching and training effectiveness

- Critically review and suggest improvements to the Hiring/Training function to improve throughput.

- Work closely with all stakeholders taking regular feedback

- Draw correlation between training and KPIs

- Expertise in team management

- Content Management for all training curriculum

- Help in design of training requirements through QlikView and other online tools

- Managing Training performance of all Trainers

- Ensure 100% compliance to bank’s policies

- Highlight/escalate risk issues immediately

- Work closely with work force management in rolling out training program/schedules

Contact-
Dipa Rani
Live Connections
dipa@livecjobs.com
8297041110

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Posted By

user_img

Dipa GH

Executive Search at Live Connections

Last Login: 27 May 2024

Job Views:  
1522
Applications:  90
Recruiter Actions:  12

Posted in

HR & IR

Job Code

101899

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