Head - Third Party Logistics - FMCG

Responsibilities includes:

- Formulate a set of SLAs and Processes for the 3rd Party Logistics providers as per the requirement and load from time to time

- Managing 3rd party Logistics providers as per SLAs

- Managing cost of delivery through 3PL vendors

- Partner with 3PL vendors in order to identify and resolve issues in their delivery processes to ensure best performance deliveries.

- Structure and conduct analysis on 3PL performance data available to monitor and track performance.

- Monitoring the performance of all 3rd party service providers on processes related to customer experience in SCM like timely delivery, completion of data entry to ensure data availability as agreed, return pick up and any process related to a customer’s experience.

Manage 3PL vendor portfolio by:

- Constantly monitoring and evaluating vendor performance relative to each other to decide volumes and coverage
areas (pin codes) given to each vendor

- Constantly keep new service providers in the pipeline to enhance the bench mark of services to customers.

- Regular audit of data on deliveries and return pickups

- Mitigate any likely risks in SCM Processes / Practices and Customer Experience.

- Regular and consistent feedback activities / mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.

Note : Role is based out of Bangalore, candidate keen on the role/willing to relocate from any part of India can apply for said role.