Head - Telesales - FinTech

Head-Tele Sales-Fin-Tech

Job Opening for Head-TeleSales with FinTech Company based at Mumbai

Job Descriptions :

- Recruiting and training Telesales Representatives

- Implementing and monitoring the performance of sales strategies

- Analyzing the performance of the telesales team members

- Preparing and setting monthly and weekly sales targets

- Building and maintaining long-term customer relations

- Addressing any customer queries and complaints

- Maintaining an updated record of all important customer information in the database

- Assisting in developing sales scripts

- Recording sales calls and meetings details for future reference

- Keeping a track of KPIs

- Taking up any urgent requests or queries in a timely manner

Requirements :

- Degree in Marketing, Business Management, or a related field

- At least 5 years of work experience as a Telesales Manager, or a similar role in the Pre-Sales department

- Familiarity with the latest industry trends and developments

- Excellent communication, presentation, and negotiation skills

- Good time management and organizational skills

- Strong leadership skills

- Ability to multitask and handle stressful situations

- Highly motivated and detail-oriented individual

- Ability to work under pressure

- Proficiency in Microsoft Office

- Ability to work independently and collaboratively

- Ability to offer excellent customer service