Head - Telesales - Call Center Operations - Remittance Business

Head - Telesales - Call Center for One of the Largest Remittance Companies.

Company-

Our client is a financial institution, grown into one of the leading global remittances, Foreign Exchange and payment solutions brands in the world.

 Job Location- Mumbai

Role :

- Set up inhouse telecalling centers for the PAN India outbound call center operations.

- Devised strategies for effective leads management

- Devised customer retention plans for repeat business.

- Share and implement change management projects for improving productivity.

- Initiated incentive/ R&R programs for boosting performance to meet business objectives.

- Real-time MIS reports for proactively addressing issues if any.

- Set up the Quality and Training framework for ensuring compliance to processes and manpower training.

- Collaboration with internal HR, Admin, IT, Finance, Marketing for smooth operations.

- Manage the P&L of the Telesales channel.

- Strategically implemented online lead generation initiatives through Internet and SMS.

- Monitor ROI for all campaigns and the database procured.

- Maintain strong relationships with partners, and align them towards Business Goals

Vipin Pandey
Sr. Relationship Manager
Phone - +91 8744000602