- Develop & refine relevant processes, systems and tools to deliver world class delivery services to our clients in the telecom industry.
- Managing the Global customer delivery team
- Hiring & managing a team of worldwide project managers, delivery managers, & deployment engineers.
- Managing end to end software / core network product delivery to mobile operators.
- Locating and Managing third party vendors and partners
- 3rd Party deployment partners
- 3rd Party hardware and software vendors
- 3rd Party Logistics and Delivery partners
- Manage & mentor the technical team to deliver a customer-first delivery experience
- Manage team capacity planning, technical competency and training to meet goals
- Collection and Maintenance of variance data & creating feedback loops to improve the function based on variance data analysis.
- Managing Billing (Invoicing) & Revenue Forecasting.
- This position will interact cross-departmentally, extensively with Engineering, Sales, and Support organizations, to influence the appropriate action and/or attention to the issue at hand.
- Provide regular reporting and departmental updates to senior management and key stakeholders
- Foster an environment of continuous improvement in terms of processes & CSAT
Didn’t find the job appropriate? Report this Job
Download the iimjobs app to
apply for jobs anywhere, anytime
Download on
App Store
Get it on
Google Play
Scan to Download