Head - Technology & Digital - Bank

Technology Delivery

- Responsible for end to end technology implementation and service encompassing solution delivery, application maintenance and support and business engagement

- Manage program delivery of all bank-wide projects/programs

- Responsible to reviewing and approving the architecture for the technology programs

- Establish controls for iterative/Waterfall or Agile frameworks across project life cycle

- Steer enterprise initiatives that support the technology strategy

- Support evaluation of platforms, vendors inline with leading edge technology and market trends

- Ensure timely execution of projects and CRs as per established quality standards

- Ensure compliance to security and compliance framework

- Responsible for prioritization of changes (CRs), programs and overall Capex/Opex management

- Strategic engagement with vendor partners ensuring they are tracked based on the set KPIs

Digital and Innovation

- Responsible for overall technology innovation strategy and timely delivery of digital initiative/ capabilities

- Encourage open banking, integrate with FinTech ecosystem to offer services like PAAS, SAAS, TAAS

- Provide leadership and day-to-day oversight for digital technology function

- Work with senior leaders across the organization to integrate a digital first approach to deliver business objectives.

- Foster a strong customer service mindset through the application team, while championing leadership and partnership with business and key vendor partners

- Lay out a digital banking architecture that traverses the technology stack from User-Experience / Customer-Experience, data-driven strategic analysis and customer insights, cloud provisioning and embedding digitally enabled scalable architecture

- Define and implement key strategic technology platforms and solutions for the future growth and success of the business

Data and Analytics

- Responsible for setting up the data practice for the bank

- Create business specific data lakes and ensure quality of data and timely data synchronization

- Manage data programs and automated reporting for the business

- Responsible for establishing real-time reporting using predictive and prescriptive analytics

Business Partnership

- Be a true representative of technology and trusted partner of business units in leading the IT to meet business-outcomes, and to build strong relationships with senior management and stakeholders

- Work with the Strategy and Business leadership team, providing in-depth technical expertise in support of bank-wide business decisions

- Effective and timely communication with stakeholders

- Demand management and prioritization in line with business priorities

- Building and maintaining strong relationships across the organization, touching all key functions (Operations, Finance, Commercial, Legal, HR, Audit, etc.) and key stakeholders, staying abreast of short term / long term business drivers

People Management

- Create the digital ready workforce to ensure closer alignment to business groups and units

- Develop, direct, coach and mentor team members in line with the mission, vision, values, goals and performance standards of formal and informal teams

- Fosters an environment of collaboration and innovation

- Timely performance feedback to the team including performance improvement and decisions/approvals with respect to rewards, redeployment and termination

- Identify &hire for strategic skills; grow and establish relevant capabilities within the technology group

- Manage diversified team of technology professional across the geographies

Vendor

- Build strategic engagement with key vendor partners

- Set governance against the delivery objectives in terms of time, cost and quality

- Support in building FinTech ecosystem delivery innovation and digital initiatives

- Manage and track vendor performances based on agreed parameters / KPIs