Head - Technology - BFS

Principal responsibilities:

Achieving Excellence:

- Aspire to do and deliver the best for enterprise wide, its customers, colleagues and stakeholders and persisting in this aim regardless of difficulties and challenges in line with values.

- Take a hands-on, positive and constructive approach towards problems using appropriate tools and techniques to deal with them swiftly and effectively.

- Implement business strategies and plans and prioritizing activities to make sure the desired results are achieved. Understand what is required to be successful and competitive in the local and global connected marketplace.

- Be both strategic and hands-on servant leader, enable a pragmatic, globally aligned entity level technology strategy, and drive execution to maximize business growth and cost effectiveness for the entity.

- Be data driven and leverage data to drive synergistic values across businesses and functions to maximize organizational outcomes.

Customers / Stakeholders:

- Focus on customers, colleagues and stakeholders and take the time to understand them, communicate with them and meet their needs.

- Leverage data to understand our users, customers, stakeholders, colleagues and partners, and always look for practical solutions to satisfy customers and enhance their experience of by keeping up-to-date with, and anticipate their changing needs using insights derived from interactions and data analytics.

- Measure and continuously improve performance outcome of products, services and solutions delivered to our right customers, colleagues and stakeholders, in the right way and at the right time, in line with strategy, principles and Values.

- Develop customer / stakeholder insight based on effective personal interactions, learning from experience, gathering and using information appropriately and safely

- Create a Customer / Stakeholder-Centric Culture. Advocate and drive the development of a customer / stakeholder-centric, international culture that recognizes differences in needs and perspectives.

Leadership & Teamwork:

- Be a servant leader and lead by example, create common visions and focused outcomes and rally business and technology teams to execute on these common efforts to protect and enhance values, reputation and stakeholder value.

- Actively encourage a learning culture. Authentically engage a diverse group of stakeholders internally and externally to influence the achievement of best outcomes for all stakeholders

- Build rapport and mutual understanding to communicate and create opportunities for cross-business and/or international working, encouraging debate and open discussion.

- Encourage people to build sustainable relationships beyond transactional levels and use empathy and insight to build better understanding of mutual benefits.

- Be an advanced coach / mentor who actively contributes to the establishment of good coaching and mentoring practices. Demonstrate alternative techniques for diagnosing and coaching individuals and teams.

Driving Sustainable Growth:

- Take an ethical commercial approach to business opportunities and in day-to-day work, in accordance with values, regulatory principles and global standards, to ensure the long-term sustainability of the business and protection of the brand.

- Consider the short, medium and longer term impact of decisions and actions.

- Champion and support change in the interests of all stakeholders.

- Recognize, respect and value different perspectives and cultures in our business, our customers and our colleagues.

Operational Effectiveness & Control:

- Govern risk responsibly. Promote ethical management of risk across regions and business areas within their teams. Communicate changes in policy and governance effectively, reinforcing risk processes within their team.

- Manage and clearly articulate/interpret technology finance (direct/indirect expenditures). Accurately interpret strategic financial information: makes insightful decisions in financial planning and programme performance monitoring. Identify and highlight financial implications of risks/issues, involves stakeholders and manages budget variation as appropriate

Enabling Digitization & Innovation

- Steer & enable digitization adoption in the franchise

- Build good knowledge & understanding of the digital solutions and offerings in competition/market in general and encourage adoption

- Drive an innovation culture within the franchise and be the torch bearer for Innovation

External connect & market know-how

- Be close to market dynamics and developments on technology

- Build good know-how of the IT solutions in the market and within Group to leverage on solutions available

- Build mutually beneficial relationships with fellow CIOs in in the market to partner as a community to drive change and share best practices

Regulatory Interface & Engagement

- Play a pivotal role in regulatory engagement on Technology matters

- Achieve good working relationship with regulators

- Be seen as an active contributor to the Technology agenda of the regulator by building capability to demonstrate leadership position and influence the regulatory landscape around technology

Qualifications - External

Minimum Qualification: Engineering Graduate or MCA or equivalent qualification from a recognized University / Institution

- Experienced senior technology manager with proven experience in influencing and delivering complex global and local solutions in demanding timeframes.

- Very strong inter-personal and communication skills. Able to operate at very senior levels of the Group.

- Ability to drive actions through influence and data insights.

- Proven experience in delivering business transformation through technology solutions.

- Strong knowledge of technology architecture and data integration know-how.

- Strong understanding of business accounting and reporting requirements.

- Very strong acumen regards understanding and application of emerging technology trends.

- Proven people and project management skills in global cross cultural environment.

- Demonstrable ability to work in a collegiate fashion across organizational matrix

- Ability to demonstrate constructive pragmatism and delivery focus.

- Experience managing IT teams globally and across IT disciplines