CEO at Mizizi Management System Pvt. Ltd.
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Head - Technical Sales - Copper Business (10-15 yrs)
Head- Technical Sales- Copper Business
We are looking for a Head Tech Sales for a leading Copper Manufacturing Industry.
- Preparing and reviewing of monthly customer visit schedule at all locations (North, West & South zones)
- Co-ordinating with the marketing & plant operations team for successful completion of visit plan and compliance .
- Regularly reviewing of CRM & Mission Happiness and sustaining of Net
- Promoted Score to maintain the customer centricity & CSI.
- Reviewing of Voice of Customers, customer visit report, MOMs of the customer visits.
- Working towards resolving the technical issues faced by the customer with respect to the applications.
- Investigating customer-related complaints and ensuring closure of the complaints as quickly as possible.
- Negotiating effectively and finding the win-win solution to problems
- Incorporating changes to products or services to fulfil customer needs and expectations .
- Proactively soliciting feedback, ask clarifying questions and resolve issues in a non-confrontational way.
- Researching, developing, implementing, and monitoring the possible new product developments as per applications and customer requirements.
- Monitoring and improving performance of team members to perform effectively.
- Ensuring required quality training for customers applications, marketing, and commercial teams with respect to finished downstream products.
- Ability to perform as part of a team and work independently to schedule and prioritize work.
- Collaborating with multiple departments to propose and implement solutions to customer challenges.
- Working closely with manufacturing team to ensure best quality product.
- Continuously looking for opportunities for department-wide process improvements and making recommendations to management.
- Keeping management informed on patterns and trends of department activities that could impact the final product quality and customers product as well
- 12 Years in copper rod manufacturing, relevant field or downstream product and applications .
- Well Knowledge in the copper upstream and downstream processes like ( Wire & cables sector, Busbar, strip & winding wire, OFC and alloys manufacturing sectors )
- Understanding of CCR, RBD and other special products and process improvements.
- Understanding of quality standards related to copper manufacturing ( ASTM , BS EN , IS , etc
Education- B.tech in Met/Mechanical