Head - Supply/Demand Planning & Analysis - Personal Care

Our client, a D2C personal care brand, is hiring for the Head of Planning and Analysis. The ideal candidate should have experience in demand and supply planning along with B2B order processing.

Roles & Responsibilities

1. Demand Planning:

- Maintain a comprehensive MIS of past sales and seasonal products.

- Collaborate closely with sales teams at different channels to gather insights for rolling plans, seasonal trends, promotions, and new store expansions.

- Coordinate the overall Sales and Operations Planning (SnOP) process.

- Monitor demand fluctuations and additional requirements from the sales team to meet sales targets.

- Develop short and long-term plans at channel and location levels for capacity and space planning.

- Liaise with New Product Development (NPD) and Marketing teams to track performance and plan replenishments.

- Manage slow-moving and near-expiry stock, coordinating with sales teams for liquidation plans.

2. Supply Planning:

- Plan production based on forecasts.

- Establish inventory norms considering current sales trends and demand variations to prevent stockouts.

- Coordinate with manufacturing facilities for stock coordination.

- Plan distribution by managing transfers between hubs and spokes.

- Control out-of-stock situations at SKU-warehouse levels for both B2B and B2C channels.

- Coordinate with Key Account Managers (KAMs) and the order processing team to address fulfillment gaps.

3. B2B Order Processing:

- Monitor channel-level orders and reservations according to freshness criteria.

- Collaborate with KAMs for order execution.

- Coordinate with Supply Planners to maintain healthy fill rates.

- Liaise with accounting for order appointments.

- Engage with portals to track fill rates and collaborate with KAMs for Joint Business Planning (JBP).

- Coordinate with Area Sales Managers (ASMs) for critical stock requirements.

- Work closely with warehouse and logistics teams to ensure billing and stock connections.

- Collaborate with Supply and Demand Planners to enhance order execution efficiency.

- Develop and refine Standard Operating Procedures (SOPs) for order processing with new customers and channels.

4. Team Management:

- Lead a team of Managers and Executives, ensuring their training for order processing.

Educational/Experience Requirements:

- Minimum graduation level education required; post-graduation preferred.

- Clear understanding of Demand and Supply Planning.

- Experience in Supply Chain management within manufacturing or distribution-based companies is essential.