Looking after logistics and supply chain Operations :
- Responsible for creating world class Middle mile operations capability
- Developing Culture toward Deep Customer Service orientation in terms Handling, Response and Attitude towards customer
- Responsible for creating efficient last mile delivery solution with maximum flexibility and minimized cost Build.
- Drive Middle Mile KPIs
Customer Focus:
- Responsible for customized enhanced delivery options to customer in terms of Goods handling, appointments etc.
- Responsible for customer delight in terms of Field Executive behaviour towards customer.
- Build a culture of ownership, empowerment and customer obsession.
Business Focus:
- Define track and improve on key metrics pertaining to delivery and customer delight in terms of delivery service.
- Responsible for world
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