Head - Strategy & Operations - FinTech

The Company:

Our client is one of India's leading digital lenders, offering credit products to mid-tier consumers. Over the last 7 years, the company has grown rapidly to a loan book of over a billion dollars across two million individuals and is currently recognised as one of the fastest growing and profitable Fintech platforms. They also have a top tier suite of investors and one of the most seasoned workforces in the industry that includes senior bankers and global returnees.

The Role:

- As their Chief Operating Officer, you will report to the Founder-CEO and be tasked with refining and implementing strategies to ensure desired outcomes and manage overall success and growth according to plan. This will include activation at a strategy level and interfacing for implementation and monitoring where required.

- Main aspects of the role will be in the areas of sales strategy, partner management, customer acquisition and customer experience management. As the COO you will play a crucial role in the achievement of organisational goals.

Key Responsibilities:

Strategic Planning : Collaborate with CEO and Exe leadership in developing and executing strategic plans.

Sales Implementation : Refine and implement a comprehensive sales strategy aligned with the company's overall goals and objectives.

Customer Experience: Identify operational bottlenecks and implement effective solutions to streamline customer experience.

Collection Management: Leverage experience in collection management to optimize debt recovery processes.

Project Management : Oversee and manage key projects, ensuring they align with organizational goals.

Your Profile:

- Premier institute MBA with 15-20 years of experience, including a significant stints in the Finance/Fintech industry.

- Proven expertise in strategy formulation and sales implementation, together with collection management are essential requirements. Understanding of Fintech regulatory and compliance requirements is a must-have.