Head - Stores - FMCG/Retail/Foods & Beverages

Head of Stores - Preference Foodhall/Le Marche/Retail/F&B

Company : VEG NON VEG

Position description : Head of Stores Location - Bangalore/Mumbai/Delhi, INDIA

Job Description :

- We are looking for a talented, dynamic individual to oversee the management of our entire retail operations.

- The person will be responsible for overall success of all retail outlets, which includes meeting the financial, marketing, growth, customer service and employee engagement targets

- We are looking for someone who also subscribes to our philosophy of running the stores and ensuring that that culture is spread throughout the team.

- At each of our stores, the product should be consistently highlighted, the service should be friendly, quick, and efficient; yet staff should also have the skills and knowledge to explain our latest offerings and guide customers towards selecting the right products.

Specific responsibilities will include :

- Financial and Business Management Overall management and oversight of all financial and growth targets.

- Develop and oversee budgets and financial performance of each store and drive initiatives to lead growth while maintaining control of expenses.

- Maintain quality standards in all areas of operational activity and drive sales and profitability through the performance and development of store management teams and business processes.

- Lead weekly, monthly, quarterly and annual reviews, and presentations to the founding team.

- Oversee and build sales, budgets, projections, costs and overhead.

- Develop and oversee execution of strategies for high/low performing locations, new product and location launches and lead new business development idea generation.

- Develop systems and processes to collect and analyze quantitative and qualitative retail data to develop initiatives to monitor and improve performance, engagement and customer experience.

- Operational Oversight Understand the details of the retail store operations, including all operating standards, sneakers, apparels, Quickly recognise when a standard is not being met, and develop systems and processes for store managers to lead improvement at scale.

- Spend time in stores with the teams and customers to understand and identify the business' critical issues in order to ensure the alignment of strategies; maintain the identity of VegNonVeg in all the regions and related initiatives.

- Create and oversee systems to ensure quick and efficient service. Lead cross departmental meetings with Merchandising, Supply & Production, Marketing and Project leadership to ensure smooth functioning and clear communication across departments.

- Ensure that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influence any changes necessary to meet statutory requirements.

- People and Culture Oversee a culture of experimentation, innovation and learning amongst the team members in the stores, and products.

- Develop a collaborative, team-oriented culture across front of house and back of house departments across all locations.

- Hire, develop and mentor area managers (in the future) Create and develop a coaching culture with customer service, sales and product training programmes.

- Keep a pulse on overall staff progression and shortcomings and come up with creative ideas to plot career advancement.

Requirements :

- 6+ years of progressive retail leadership or equivalent experience with direct ownership of a P&L, leading operations, change and people development involving a front-line team in a pan India role.

- Experience managing mid-level employees with a proven track record of developing high performing teams.

- A deep appreciation for creating exceptional customer experiences and an appreciation for sneakers.

- Ability to adapt and bring structure to unstructured environments.

- Ability to communicate in an environment where English is the second language.

- Self-motivated, focused, driven individual who thrives in an entrepreneurial environment.

- Must be willing to travel frequently.

Reports to : CEo