Head - Store Operations - Retail

Required Profile:

Strong experience of at least 8 to 10 years in Store Operations of which a minimum of 3 years in Regional / Zonal role / National Role.

- Experience of expansion and interaction with mall management.

- MBA/PGDBM degree or equivalent

- Proven ability to lead a team.

- A person of high integrity, and an attitude of ownership in his / her approach.

- Bangalore Based

- Someone who has managed categories such as apparel, accessories, fashion goods, fragrances etc would be preferred.

- Exposure to/Experience in retail marketing and merchandising would be an added benefit.

- Responsibilities of Head of Retail Operations at a PAN India level

- To handle the Sales and Operations of the Retail channel currently numbering 30 stores and 15 SIS across 12 cities.

 To deliver on the following KRAs:

- Revenues

- Adhere to SOP and deliver to a high standard of customer experience.

- Profitability of the channel

- Oversee retail training

- Budgeting & Cost control

- Oversee Retail business development

- Explore new retail stores opening

- Co-ordination with the various mall management teams

- Regular meeting and updating of business with the mall team

- Must have a good network with the malls

- Works with the Managing Director and other Heads of Function to influence the creation and communication of company strategy, business priorities and targets for the Regional Teams

- Generates ideas about future retail activities to ensure a cutting-edge strategy; maintains up to date knowledge of the market place, competitors and trends

- Uses open feedback mechanisms from the operations team with other departments to ensure the integration of the retail strategy other activities

- Takes decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources

- Translates the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit; identifies and optimizes promotional opportunities ensuring these are coordinated with wider promotions and campaigns

Location: Mumbai