Head - Staff Augmentation

Head- Staff Augmentation

- Our client is one of the leading IT companies in India. They have around 25+ offices across 12 countries and over 1000+ clients in more than 40+ countries. They have emerged as a leader in new age technologies like Artificial Intelligence (AI), Robotic Process Automation (RPA), Internet of Things (IoT), Cloud Computing or Machine Learning (ML).

- Presently, they seek to hire a Head- Staff Augmentation to be based in Mumbai or Bangalore. The objective of the role is to drive staffing fulfilment across business/delivery units which includes end to end demand and supply management, forecasting, bench management, project allocations and utilization. Managing a team by ensuring delivery & retaining the existing customers. It needs to multi-task, take decisions to ensure day to day working of the Business Unit.

Key responsibility areas with respective stakeholders :

Customer :

- Act as a key contact for accounts and monitor satisfaction with existing customers to ensure service delivery.

- Customer and Delivery management for execution of mid and senior level mandates with complete ownership of customer and candidate management

- To maintain relationships with existing and prospective customers to encourage good business relations and networking for future contract opportunities

- To negotiate with the customers regarding business processes, proposals, confidentiality agreement and master service agreement and arrange for execution from the customer

- Act as a channel in highlighting potential business opportunities to the practice group, proactively monitoring, and tracking relevant market developments, tracking people moves, following critical company developments and disseminating the information in a targeted manner.

Sales & Business Development :

- Work with the managed services sales teams to change the mix of staffing engagement to other project / TCO based engagement

- Work on profitable retention of the accounts

- Proactive work with sales organizations on potential sales funnels and manage employee aspirants, profitability proactively

Financial:

- To manage sales & business development activities and work out the best way to ensure that the P&L statement looks healthy

- To ensure payment collection and follow up with customer as per the agreed milestones

- Create annual sales projections to escalate growth on year-on-year basis

People :

- Build talent pipelines for current and future job openings

- Lead, Mentor, and direct recruiters to perform their daily work

- Build a team of competent, motivated people through system of Incentives, Rewards, Recognition, Mentoring, Coaching and Training to ensure that employees are highly engaged and contributing to the fullest

- Ensure the Employees are aligned to the 3i brand and are the assets of the organization at our client premises

- Plan and execute job rotation up skill and right skill Employees in a systematic way

- An ideal candidate should have a good people management skills, should be team oriented, collaborative, diplomatic and flexible.

- S/He should be able to demonstrate management and leadership skills, sound business judgment, expertise in strategy, financial analysis, and project management in a high pressure environment.