Head - SME Business - Telecom - IIM/MDI/XLRI/FMS

Head - SME - Telecom Company

To manage and drive the market share in order to attain market leadership in SME Business segment in the circle, through growth, in terms of subscriber base, revenues, market share and profit, whilst complying with agreed budget, timescales and agreed policy guidelines as also with all regulatory norms

Strategic :

- Develop and plan Business strategies to grow subscriber base, revenues, better penetration and enhance competitive position in the circle.

- Develop channel strategies to drive loyalty, retention,growth of channel in line with business growth

Operational :

- Responsible for overall business growth in SME business for the circle

- Responsible for subscriber growth in SME business for the circle

- Monitor acquisition in new accounts, as well as a deeper penetration in existing accounts,thereby ensuring subscriber growth.

- Set goals and targets for the Sales & Presales and monitor the performance of the team

- Responsible for designing and implementing thematic campaigns to drive business imperatives

Development :

- Training and coaching of team

- The incumbent would be responsible for achieving revenues and increasing the market share in the SME Business Segment in the circle.

- The incumbent will be responsible for ARPU growth as per plans

- Driving a customer focused approach would be a critical dimension of the role with high focus on customer satisfaction & market share

- Effective implementation of processes and MIS

Pre-Requisities :

- MBA preferably from a Tier 1 Institute

- Knowledge on Telecom technologies & solutions

- Knowledge of Sales Management both channel and Direct

- Strong operational & relation building capabilities both internal and external

- 13 years plus of which at least 5 year should be in a leadership positions managing large business team.

- Experience in working with and managing teams.