Head - Shared Services Centre - F&A - Manufacturing

Job Description

Role Head of Shared Services Centre

1. Key interfaces (internal / external) Internal: Group and Unit CFOs, Plant F&A Heads/ Leads, Group and Unit CEOs/ Leads, Group MD, Group Chairman, Commercial/ Procurement Head, Logistics Head, Merchandising Head/ Leads, IT Head, Warehouse Head, PPC Head, Project Head, Internal Auditors

External: Consultants, IT Vendors, Auditors

Scope of Job, Responsibilities and Accountabilities - 

Strategic Role:

- Setup SSC center with leading practices and policies e.g. delivery platforms, remuneration strategy, IT strategy, positioning of SSC within the organization, development of the SSC scope, vendor etc.

- Facilitate smooth transition of processes from retained organization to SSC (future scope could also include other support functions and group companies)

- Overall accountability of process design, innovation and continuous improvement of the processes mandated with an end-to-end view to drive results on three parameters - Effectiveness, Efficiency and Control

Operational Role:

- Manage the entire SSC to provide best-in-class Finance, Export Documentation and MDM processes for organization

- Oversee budgeting, forecasting (capital and resource), planning, performance reporting, audit for functions in SSC

- Monitor and report SSC performance to key stakeholders

- Take complete ownership of operation delivery at SSC as per defined SLA and Governance

- Overall accountability of process compliance with corporate policies, regulatory guidelines and SSC internal control system

Business Partner Role:

- Promote a culture of continuous improvement as flexible business partner with clear focus on (internal) customer value

- Ensure senior stakeholder connect with business leadership and with (internal) customer organizations

Key Performance Indicators:

- Achievement of SLA targets

- Customer Satisfaction Index

- Process Efficiency Improvements

- Actual vs. Budgeted costs

Educational qualification Strong Finance and Accounting Education (Eg. MBA Finance, M. Com., CA, ICWA etc.) 

SSC experience 5+ years of experience of leading a Shared Services Centre 

Professional experience - 20+ years of total experience in F&A

Other competencies - Strong business understanding

- Strong financial & analytical acumen

- Ability to handle large teams

- Strong leadership and people development capabilities, equipped with general interpersonal skills

Language skills English - business fluent