Head Service Quality _ BFSI _ Mumbai Job Description : - Leading a team of 8-12 Service Quality Leaders. - Planning, designing the SQ assessment frame work for sales process (assets &amp; liabilities) &amp; channel score card model for retail assets, Business banking &amp; cards. - Ensuring completion of SQ Assessment and Reviews by the team as per the plan across hubs or branches and respective customer touch points. - Achieving SQ standards as per the targets set for the year - Ensure sustenance of the improvement through validation exercise - Periodic engagement with the respective Regional Leaders towards a review of the Customer Service Initiatives with a view to improve the scores, process delivery for assets - Undertake Improvement Projects with a target to create an impact on the Service Delivery, Business Improvement, Cost Reduction and other process KRIs - Ensure compliance to the processes related to Complaints / Query resolution within timeline &amp;adequate. To take up improvement initiatives with other functions related to Complaints Management - Competency building among Team. - Ensure process and service support are extended to the hubs /branches or regions as per the SLA - Facilitate measurement &amp; enhancement of sales forces effectiveness

Mumbai

Head - Service Quality - Business Banking & Cards 

Head - Service Quality - Business Banking & Cards  ,Job Description for Head - Service Quality - Business Banking & Cards  in V-Konnect Associates in  Mumbai for (14-18) years of experience. Apply Now!

Job Description for Head - Service Quality - Business Banking & Cards  in V-Konnect Associates in  Mumbai for (14-18) years of experience. Apply Now!