Head - Service Design - IT

- Manage bids and Architect solution with help of technology and practice teams for the bids

- Act as opportunity owner in the sales cycle as solution definition anchor. Working very closely with sales and account managers

- Own overall solution and pricing. Get internal team alignment towards winning the bids

- Bids include large bids that can be application, infrastructure or BPO or multi-towers

- Bids include small incremental and proactive proposals.

- Understand the current business and IT landscape and operations and come up with transformational themes for reducing TCO, enhance customer experience for our customers

- Identify the gaps in customer landscape and engage in consultative selling

- Influence significantly on the sale of technology and service solutions to customers

- Present and lead customer presentations, interactions and negotiations during the bid process

- Coordinate with response teams to design solutions, provide/validate estimates, approach & implementation plan

- Identify and drive win strategy and actions

- Review solutions, sizing, and pricing

- Manager Work allocation and output from a team of bid managers and solution designers.

- Drive proactive proposal campaign

- Manager customer visits

- Must have the ability to architect and lead large bids as well as small bids

- Strong understanding of Application, Infrastructure Management, and BPO Services

- Very good understanding of Pricing of services and solutions

- Ability to manager interactions for bids with internal stakeholders, third-party advisors, partners, and customers

- Deep understanding of IT Governance processes and operations

- Having worked with IT advisors/ analysts is preferred

- Domain experience/knowledge/exposure in BFSI / Airlines is preferred.

- Extensive experience in Bid proposal management, planning and preparing responses and value proposition

- Lead and manage multiple stakeholders and service lines within a large bid

- Presentation skills including Public speaking, Meeting Facilitation, and whiteboarding, presenting proposals/solutions to customers