Head - Service Delivery - BPO Operations

Our client is a captive center of leading mutual life insurance company, looking to hire a Service Delivery Head to be based in Chennai.

- Looking for an aspiring female leader with BPO operations experience to lead a large team and drive delivery.

Responsibilities will include :

- Primarily to build and manage the delivery center

- Managing both voice and non voice operations and should have worked on outcome based revenue projects

- Provide support and guidance to delivery managers across different location

- Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful delivery of contracted services levels

- Leveraging business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service delivery operations of the BPO center

Desired Skills & Experience :

- 15 - 20 years of experience

- Superior academic background with consistent performance

- Should have managed both voice and back office operations, financial services background is an added advantage.

- Should have built or managed the Voice and back office support BPO operations

- Business process re engineering and optimization

- Should have managed or built delivery centers in India

- Excellent Oral and Written Communication skills

- Good client interfacing skills

- Should be willing to work in shifts.