Head - Sales & Services - Pumps/Vibrating Equipments

Head- Sales and Services

JOB DESCRIPTION:

Job Title: Head, Sales & Service, Pumps, India equivalent to GM

Business Line: Pumps, Minerals

Department: Pump Sales (Slurry pumps and other big pumps)

Market Area: India

Location: Gurugram

Report to: VP, Mineral Sales head, MEI

JOB STATEMENT:

- Responsible for the business results of the Pump business and is accountable for the success of the long-term business development by developing the business opportunities involving, Pumps, Hydrocyclones, Slurry hose etc opportunities pan India, develop value add customer relationships, all sales, service & delivery related aspects.

JOB DUTIES AND RESPONSIBILITIES:

- To build and maintain an active network of strong working relationships at multiple levels both inside and outside client organisations to build long-term advisory relationships and to keep communication lines open.

- To understand and apply commercial expertise, across the company's Pumps & other related equipment and services, to effectively plan, execute and sustain sales through developing effective sales & service organisation. Build robust sales strategy and processes to drive and support the company's growth direction.

- To establish a full understanding of customers' requirements at all levels and to ensure that the company's is regarded as a preferred vendor / service provider to all accounts. To formulate effective strategies for defined the company's clients and key accounts. To ensure speedy resolution of queries & grievances.

- To analyse and understand the customer's business, market and competition, segmenting customers, and partners, turning intelligence into insights about the market and opportunities for the organization.

- To understand the tie between revenue and expenses, to demonstrate strong cost awareness; to utilize financial data and information to make sound business decisions that promote cost effectiveness, profitability, revenue, and growth.

- To demonstrate knowledge about implications of legal conditions within own work area. To show understanding of customer / supplier contracts alignment of the company's products and service solution design and delivery standards

- To have deep knowledge of the company's products and services, supply chain and product management processes, sufficient to support and deliver excellent customer service.

- To demonstrate high level of HSE mindset and knowledge about HSE procedures and practices, applying this knowledge as a part of daily work routine

- Identifies and meets potential customer to ascertain equipment, supplies and service needs.

- Plans and implements sales and service programs to promote the company's range of pump equipment's, improve competitive position in area, and provide fast and efficient customer service.

- Provides technical services to clients relating to use, operation, and maintenance of equipment.

- Understand commercial terms and conditions and able to convince customer to accept MO's T&Cs.

- Draws up sales or service contract for products or services.

- Guide team to assist customers with product and applications training.

- Provides sales forecasting for assigned customer base and sets performance goals accordingly.

- Review monthly sales reports showing sales volume, margin, potential sales and areas of proposed client base expansion.

- Support marketing activities to promote pumps and related equipment.

RELATIONSHIPS & AUTHORITY:

- Reports directly to the VP, Mineral Sales, MEI

- External and internal customers.

- Works with various departments within the office: service, project, accounts and product support team.

POSITION SPECIFICATION:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS & EXPERIENCE:

Essential:

- B.E (Mechanical) from reputed college.

- 15 - 20 years of sales experience in Pumps, vibrating equipment or related industry or selling high capital, highly technical product

- Good planning and negotiation skills

- Strategic thinker & result oriented.

- Must be able to travel up to 60% of the time.

SKILLS AND ABILITIES:

- Must have handled a similar role & have an experience in handling a large sales team in past.

- A high level of computer skills is essential - MS Office (Excel, Word and PPT)

- Knowledge of working on analytical tools like power BI and CRM platform like salesforce.

- Experience in working with global organisations.

- Knowledge of parts/materials used within the Flow Control, Mining, Steel, and allied industries.

- Highly motivated individual with good communication and interpersonal skills.

PERSONAL ATTRIBUTES:

- Good communicator both written and oral

- Sales orientated.

- Team player

- Good analytical capability.

- Ability to work on multiple projects.