Head - Sales Operations - IT

"Head of Sales Operation"

Revenue-first focus. High-level:

- Drive a revenue-leakage project tracking usage metrics onto CRM

- Implement a forecasting solution

- Implement a sales productivity empowerment program

- Implement a CLM & an eSign solution

- Redesign of lead and customer journeys

- Analysis on win rates / why win or lose

- Business segmentation

- Implement a CRM-to-CPQ-to-CLM-to-eSign-to-Product-to-ERP project

- Revenue forecasting

- Ownership from GTM on cross-functional projects like launch of new products, board presentations

- Execution of business metrics on the CRM (churn, upgrade, downgrade, renewal, new, credit notes, debit notes)

- Hiring focus: onboard teammates who elevate the avg. IQ (domain focus) and the EQ (empathy) of the Ops team.

Back to the garage. This time to build a SalesOps function on steroids. High-level :

- Setting up Salesforce structure to meet business needs.

- Implementing & Integrating SalesLoft, Gong, Rattle, Visdum

- Implement Sales Acceptance(SAL) process.

- Implementing sales funnel (lead to closure journey)

- Defining the sales and prospect journey.

- Implement a commissioning solution.