Title: Head - Sales Operations | Location: Mumbai | Education: Graduate (MBA preferred) | Years of Experience: 8-12 years | Openings: 1| Salary: As per industry standard Profile Summary: This is a high-impact role that would be crucial to help us scale our business quickly by getting all key functions of the business on a sales operations engine build for scale. The head of sales operations is responsible for creating and driving the required sales processes across various sales channels &amp; building the requisite tools and sales infrastructure to enable the success of the team. This would be a hands-on role requiring the candidate to take ownership of the operations end-to- end and build a strong team to meet the business objectives. Experience required: Must haves : - At least 4 years experience in customer relationship management (CRM), project management or equivalent. - Experience in a sales management capacity, or Strategy/Sales Operations roles in BFSI industry or IT industry. - MS Office - A good knowledge and hands on experience of Excel, Word and Power-point - Adept in new technologies and train people around it. - Exceptional verbal/written communication skills - Should have team handling (direct and indirect) experience - High process and quality orientation - Excellent strategic, problem solving, analytical, presentation and communication skills. Preferred : - Experience with Financial sector, Hospitality Industry. - Experience of working in a start-up - Experience in leading programs - Comfortable crafting and communicating insights from data, as well as attention to detail and an interest in metrics/understanding trends and patterns in business performance Key responsibilities: Strategy and Leadership: - Identify, structure, and lead key strategic initiatives and business programs and sales operation - Designing and keeping the process fresh to align with customer acquisition, retention and maintaining strong relationship - Help support the Sales leadership in developing the market's business plan, go-to-market strategy and support to execute programs. - Analyze and develop deep insights on business and core performance metrics in view of business reviews. Align with cross-functional departments - Drive operational excellence (business growth, opportunity, health and performance metrics - Work with a broad base of stakeholders to troubleshoot issues across all stages of the business cycle to improve overall performance. Ensure stakeholder issues are resolved in a timely manner - Ensure customer satisfaction at each interaction, within a defined TAT, and create case studies to provide recommendations for service enhancement - Taking initiative and removing in-efficiencies from the system - Handling overall performance of team - Preparing Pitch Scripts &amp; presentation decks for the team along with team leads - Coordination with Tech team for consistently adding features which can improve team efficiency - Quality Checks via Audits for applicable processes - Implementing best practices for Customer Service to lead maximum customer satisfaction - Razor sharp Focus on making customer journey simpler to ensure maximum conversion and consistently reduce frictions - Facilitating administrative and operational supports to the team of Channel Partners for smooth functioning Analytics: - Capacity,escalation-management and BCP planning to ensure that we are available for our customers, when they need us - Defining metrics and tracking Daily, weekly and monthly numbers - Root cause analysis - Monitor and maintain the quality of interaction with customers and partners(Audits &amp; Quality Improvements). Relationships: - Create a transparent working environment to ensure associates voice is heard and if necessary,appropriately acted upon. - Attrition Handling - Training of Agents - Maintaining a strong culture of identifying problems and solving them.

Mumbai

Head - Sales Operations - BFS  

Head - Sales Operations - BFS   ,Job Description for Head - Sales Operations - BFS   in Randstad India Pvt Ltd in  Mumbai for (8-15) years of experience. Apply Now!

Job Description for Head - Sales Operations - BFS   in Randstad India Pvt Ltd in  Mumbai for (8-15) years of experience. Apply Now!