Head - Rural Finance

Job Purpose Statement

To manage overall business operations of the company and ensure that they are carried out effectively and efficiently thereby achieving desired business res

Duties and Responsibilities

For Business Developments:

- Travelling extensively in all the states of the company for identifying business opportunities and potential village clusters to increase business coverage.

- Planning and effectively deploying all resources for optimum business growth.

- Guiding the team to effectively plan, implement plans and review operations for corrective action.

- Developing promotional and brand building plans and get those implemented for enhancing market penetration.

- Identifying potential tie-ups and implementing joint program for business growth

- Maintaining relationship with branch networks, local bodies and politically influential people

- Suggest new product ideas/ process improvements

- Understanding & carrying out all the other responsibilities as per the instruction by the company

For Portfolio Health:

- Ensuring good quality loans by setting up robust process mechanism through business heads in every state.

- Analysing causes of non repayment and suggesting and/ or implementing course corrections (including changes in credit policyetc)

- Ensuring low NPA's in the region by ensuring quality business and stringent follow up for cases assigned to his team

- Counseling and motivating business team all across to help achieve quality business targets.

- Co-ordinating with collections vertical for timely collections.

- Ensuring profitability in all the states of .

For Process Improvement and Adherence:

- Participating in TMW related interventions to improve processes.

- Supervising market research efforts to identify process or product lacunae geared towards superior customer satisfaction/ new products/ etc.

- Conducting random verification of properties financed during branch visits

- Monitoring adherence of process laid down as per norms and regulatory requirements are being adhered to.

- Ensure to maintain monthly and quarterly reports and records.

- Manage effective Product & Process Improvement through constant process development.

- Implement policies and procedures in all states of and ensure that the team adheres and follows those.

For Customer Satisfaction:

- Participating in all interventions which are directly and indirectly related to CAPs score.

- Ensuring employees attending and redressing customer grievances on timely basis

- Ensuring speedy disbursals of Home Loans by creating and implementing process improvement at various levels.

For Employee Development and Engagement:

- Guiding and Motivating team to deliver performance.

- Regularly reviewing and monitoring performance of the team members

- Timely connecting with the employees to ensure their involvement and engagement.

- Manage attrition in all the states of and implement measures to reduce attrition

- To ensure timely Recruitment of employees as per the manpower budget

- To ensure mentoring of the new joinees and impart training for functional & behavioral needs.

Key Challenges

- Business growth

- Quality of portfolio

- Identifying consumer needs and structuring products and processes

- Managing and controlling attrition.

- Keeping the team motivated and guiding them.

Decision making authority

- Which areas to penetrate in

- Sales processes

- Where and how to allocate resources

- Recruiting staff

- Schemes/ incentives etc to be offered given budgetary constraints.