Head - Retention & Surrender Strategy - Gaming

Position based with a Large International Gaming Company based in Kualalumpur / Prague

Position reporting into - COO

Direct reportees - 2

Job Responsibilities:

1. Drive surrender retention & surrender payment on timely basis

2. Manage outsourced activities related to surrender management using call center, 3rd party vendors & any other intervention so as to be able to meet the targets

3. Launch, manage contests & R&R to drive surrender management goals

4. Data analysis and data mining working jointly with BIU, IT & operations to drive sharper models on surrender prediction, retention/payout support

5. Drive new business cross-sell.

KPI:

1. Achievement of defined surrender management targets

2. Achieve cross-sell target for new business from surrenderable base