Head - Retention - Broking Firm

Position : Head - Retention

Exp : 8-12 years

Location : Mumbai

Working Days - 5

About the Company :

- One of India's largest full-service stock broking firms catering to retail and institutional investors across all segments of the capital market.

- Through a tie-up with partner brokers, the company also provides direct access to the US markets. Supported by a strong research team, robust digital trading platform, large branch network & franchisee base, and referral coordinators spread across Kona Kona of India.

- The company's offerings include stock broking through the branch and Internet, Investments in IPO, Equity & Derivatives, Mutual funds and Portfolio management service.

- In addition, the company distributes a range of financial products, including company fixed deposits, mutual funds, initial public offerings, secondary debt, equity, and small savings schemes. Further, it provides Internet broking services and depository services.

As Head of Retention Programs, you will be responsible for initiating large projects to increase retention of clients in the company across the portfolio of digital products.

- Your main role will embark in creating opportunities in retention of clients in the App as well various revenue streams in Equity Broking, FNO broking, Commodities broking, Margin funding, portfolio services, Mutual Funds, etc.

- You will be leading a team of strong data driven retention Managers.

- You will be working very closely with Communications, Campaigns, Data Science and Product team.

- You will be responsible for LTV of clients post 30 days of activation.

- Define, understand & identify key success metrics and strategy for all Retention programs

- Track and analyse performance and constantly identify improvements to drive maximum usage and achieve business objectives

- Design & own product roadmap. Ensure steady execution of product life cycle processes from idea to final launch for retention programs/projects

- Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking

- Build Data Analytics and guide investments in data analysis for a high impact conversational, prediction, and personalization strategy

- Coordinate with internal business verticals stakeholders to understand and build retention strategy for the organization

- Gather, review, and interpret qualitative & quantitative data to uncover new product insights.

- Ability to take initiative and address something hands-on, you persevere when others give up

Desired Candidate Profile :

- Engineering and / Management degree preferably from Tier 1 institution.

- 8+ years of overall experience in Product Management, Engineering or Consulting

- Data-driven decision- making ability

- Strong Analytics Acumen

- Knowledge to Data Science

- Understanding & working with technology driven business

- Ability to conceptualize, manage and priorities tasks

- Excellent Stakeholder management skills

- Amazing verbal and written communication skills

- Experience of working in Digital/ Fintech preferred