Head - Retail/Store Ops - Data/VAS

Head - Retails Operations

Qualification : MBA from a good institute

Total Cost to the company : 24-28 LPA

- Ensure profitability from each store operations

- Define, communicate and build conviction around a set of stretch targets for retail operations & deployment teams for revenue enhancement & superior customer satisfaction.

- Responsible for implementing national strategy to acquire across consumer segments .

- Data/ VAS/ retail across all product streams encompassing - Product, Pricing & Communication

- Drive relevant retail practices for superior sales & service goals especially showcasing Data & VAS experience

- Collaborate within relevant functions to focus on revenue enhancement activities at own retail stores.

- Implement adoption of the branded retail channel strategic framework in the respected area.

- Strategic partner coordination & effective management I respective area.

- Expansion of own retail channel.

- Sharing of best practices and competition information in the given area.

- Lead the store rollout planning process along with projects / deployment team to ensure creation and sustenance

Service:

- Ensure Customer Satisfaction with Own Retail as per defined targets

- Facilitate building a culture of customer orientation and sensitivity through training, communication & R&R programs

- Set up improved systems & adherence to SOPs for own & franchisee retail outlets

Ensure smooth franchisee operations

- Responsibility of Customer facing processes along with CSD leadership to ensure clearing of bottlenecks, thorough RCAs in problem areas

- Deep diving on analysis of customer complaints/feedback etc across customer segments spanning all product portfolio and improve

- Ensure a all LOBs product portfolio & service experience at exclusive stores

- Partner management & high engagement and to establish complete alignment, commitment and support to business priorities

- Engage proactively with all strategic partners for smooth and efficient functioning of stores as defined.

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Sanjay Sharma
Email : Sanjay.Sharma@chrsp.com