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28/04 Ashutosh
Consultant at Iconic Resource

Views:759 Applications:243 Rec. Actions:Recruiter Actions:24

Head - Retail Operations - Pharma (15-20 yrs)

Delhi NCR Job Code: 1253750

Head - Retail Operations

Operations :

- Maintains the stability and reputation of the store by complying with legal requirements.

- Maintains operations by initiating, coordinating and enforcing retail operational policies and procedures manual

- Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management

- Contributes to future development at strategic and operational level

- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations

Sales :

- Increase sales to maximize profitability while reducing costs through well managed operational controls

- Drive sales and retail improvements through analysis and support.

- Propose measures to improve operational performance

- Ongoing review of sales results versus targets and budget

Staff :

- Ensures store operations requirements are fulfilled to include scheduling, assigning employees, follow up on work results

- Maintains store staff by assisting in recruitment, selection, orientation and training.

- Maintains store staff results by coaching, counselling, disciplining, planning, monitoring and appraising job results.

- Protects staff by providing safe and clean environment.

- Commercial communication to all staff.

- Develop the sales staff and support areas to optimize sales and profits.

- Create and develop a coaching culture as well as promoting an environment that promotes diversity.

- Lead the store team to deliver a profitable business.

- Ensure staff have a high level of customer awareness and product knowledge.

- Liaise with Training Department to develop and manage the company's sales and product training programmes

Merchandise :

- Formulates pricing policies by reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends.

- Market merchandise by studying advertising, sales promotions, display plans, analysing operating and financial statements for profitability ratios.

- Secures merchandise by implementing security systems and measures.

- Set the highest international merchandise standards

- Liaise with Buying department to ensure range and stock levels are consistent with business requirements.


- Achieve financial objectives by preparing budgets, scheduling expenditure, analysing variances and initiating corrective actions

- Maximise sales and profitability for the company

- Set monthly targets, monthly and annual budgets

- Update forecast results

- With closely with COO to provide quality retail information


- Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

- Protects customers by providing safe and clean environment

- Take account of customers' needs and shopping habits and competitor activity

- Use a range of internal and external information data to initiate business changes and create a customer focused culture


- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Knowledge :

- Maintains a professional and technical knowledge by attending exhibitions, workshops, reviewing professional publications, establishing personal networks, participating in professional groups

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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