Job Description :
Operations :
- Maintains the stability and reputation of the store & the brand by complying with legal requirements.
- Manages operations by initiating, coordinating and enforcing retail operational policies and procedures manual
- Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management
- Contributes to future development at strategic and operational level.
- Visit retail establishments to ensure efficient and effective management as well as high performance sale
- Anchor network expansion plans.
- Monitor KPI's and adjust the focus of improvement efforts as necessary to meet target goals
- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations
Sales :
- Increase sales to maximize profitability while reducing costs through well managed operational controls
- Drive sales and retail improvements through analysis and support.
- Propose & anchor measures to improve operational performance
- Ongoing review of sales results versus targets and budget
Staff :
- Ensures store operations requirements are fulfilled to include scheduling, assigning employees, follow up on work results
- Maintains store staff by assisting in recruitment, selection, orientation and training.
- Maintains store staff results by coaching, counselling, disciplining, planning, monitoring & appraising job results.
- Protects staff by providing safe and clean environment.
- Commercial communication to all staff.
- Develop the sales staff and support areas to optimize sales and profits.
- Create and develop a coaching culture as well as promoting an environment that promotes diversity.
- Lead the store team to deliver a profitable business.
- Ensure staff have a high level of customer awareness and product knowledge.
- Liaise with Training Department to develop and manage the company's sales and product training programmes
Merchandise :
- Formulates pricing policies by reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends.
- Market merchandise by studying advertising, sales promotions, display plans, analysing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Set the highest international merchandise standards
- Liaise with the "Buying & Merchandising" department to ensure range and stock levels are consistent with business requirements.
Financial :
- Achieve financial objectives by preparing budgets, scheduling expenditure, analyzing variances and initiating corrective actions
- Maximize sales and profitability for the company
- Set monthly targets, monthly and annual budgets
- Update forecast results
- Work closely with CEO to provide quality retail information
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