Head - Retail Operations

Description :

- The Retail head will be responsible of managing the operation of the branch network, while enhancing its performance to meet firm's objectives.

- Primary objective of the job function will be to ensure a set retail standard met with a strong focus to enhance customer experience to a consistent standard. Ensuring the best collection of products are made available at all branches across will be another bottom line objective of the role. This involves making regular visits to branches located countywide

Responsibilities :

- Day to day management of the of branch network with a branch count exceeding 50

- Driving sales performance of the entire retail front

- Ensuring customer service in branches and call center is at international standards

- Performing checks on various physical elements within stores to ensure stores are meeting set retail standards

- Store merchandise is maintained as per the layouts created and meets the set standards

- Close monitoring, review and replenishment of stocks to ensure best collection of products are made available at all the time

- Carry out audits to ensure systems and controls are adhered to

- Performs checks on staff to ensure minimum standards are met in various aspects including dress code, presentation, training, etc

- Checks on branding and visual merchandising elements to ensure the approved details are maintained and regularly updated

- Ensuring KPI's set and measuring as many metrics related to all areas e.g. performance, sales, customer service, training etc.

- Performs any other checks and balances set by the management from time to time based on timely requirements

- Conducts branch staff meetings to discuss performance and plans for action