Head - Retail Collection - Bank

The Head - Collections role is a senior leadership role in the wholly owned subsidiary of Indian Bank and is responsible for overseeing and managing the overall collections strategy and operations. Reporting to Head-Business, this position involves leading the collections department for RAM products and working closely with Bank stakeholders to optimize collections performance.

The candidate must hold a Post Graduate Qualification from a university recognized by the Govt. of India/Govt. bodies/AICTE

Should have a minimum of 7 years of experience in the banking/financial services sector with at least 4+ years of experience in sales/collections

Collections Strategy:

- Develop and execute a comprehensive strategy aligned with the company's financial goals and regulatory requirements.

- Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.

Team Leadership:

- Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.

- Provide guidance, training, and performance feedback to enhance collection skills and knowledge.

Performance Monitoring:

- Set and manage collection targets for the team, ensuring that targets are met or exceeded.

- Implement performance measurement and incentive programs to drive results.

Quality Assurance:

- Implement quality control measures to maintain accurate and ethical collection practices.

- Conduct regular audits of collection activities, documentation, & customer interaction

Collaboration with Field Collection:

- Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.

- Provide support and resources to optimize field collection activities.

Compliance and Regulations:

- Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.

- Stay updated on changes in collection laws and industry best practices.

Reporting and Analysis:

- Review and present regular collection reports to senior management.

- Use data-driven insights to make informed decisions and adjustments to collection strategies

Vendor and Agency Management:

- Manage relationships with external collection agencies and vendors if applicable.

- Ensure that third-party collectors adhere to quality and compliance standards.

Skill

- Strategic thinking and planning.

- Effective leadership and team management skills.

- Strong analytical skills for data-driven decision-making.

- Outstanding communication and negotiation skills.

- Seeks to understand the firm's culture and values and strives to role model, embed, and inculcate these values in the workforce.

- Ethical management and integrity; Established local connections and networks.

- Thorough knowledge on Retail, MSME & Agri assets collection procedures and norms