Head - Retail Banking Operation - BFS

Responsibilities :

- Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.

- Own all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales

- Key Customer Relationship Management & supervision of all High-Net-Worth customer programs

- Ensure all components of the branch sales model function as per design

- Complaints Handling

- Review Branch Operations reports

- Managing teller operations and vault

- Branch Merchandising & co-ordination with Marketing at product level

- Review vault register and Key Registers

- Review Suspense & Dummy accounts

- Ensure compliance with Banking rules, Regulations & Procedures

- Periodic review of progress vs. Objectives Ensure clarity of Business objectives among staff

- Adherence of sales process & Operational Checklist.