Head - Relationship Management - Bank

Job opening for Head Relationship Manager with a MNC bank for Mumbai

Team Management :

Managing hiring of Relationship Managers and ensuring minimal gap between actual and approved headcount .

Ensure all new joiners undergo on-board training, product training, operational risk training, Know Your Costumer / Anti Money Laundering training within 45 days from the date of joining .

- Identify training, development & counselling needs of the team & ensure the same are met. Develop Individual Business Plan for each Relationship Manager, and guide them to achieve their business goals .

- Ensure a weekly process of sharing market updates and also get teams updated on the current capital market scenario and key global economic issues if any.

- Talent spotting to ensure appropriate exposure and career opportunities, succession planning for performers in the channel . Productivity of all the team members is at par with the set benchmark

Acquisition :

- Execute successful micro-events regularly for acquisition of new clients, Assist team in acquiring new accounts from group companies / family of existing customers and Assist team in acquiring new accounts from referrals from existing customers

Relationship Building / Deepening / Cross Sell :

- Supporting relationship managers to build and deepen CASA portfolio

- Ensure consistent growth of the Investment portfolio

- Work closely with the acquisition team and establish synergies for maximum penetration of business banking products, trade, forex and Insurance & investment sales to new / existing customers

- Build a robust momentum in regards to the third party distribution (insurance, auto loans, mortgages) and fee income to scale up the client portfolio growth, in line with the set targets.

- Implement customer contact programs to ensure his share of wallet with the bank increases

- Close monitoring of average revenue per customer

Retention :

- Ensure top class service delivery to clients to be in line with the best in the industry.

- Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances.

- Work towards reactivating accounts which have stopped transacting or depleted in balances.

- Assist in resolving service hurdles to create a delight situation for customers