Head - Recruitment Delivery & Client Management - Technology/BFSI/Digital Sector

ESSENTIAL TECHNICAL SKILLS :

- Expert in Contingent Staffing - IT/ BFSI/Digital Hiring

- Hands on experience as IT/Digital Recruiter in the past

- Worked on positions for skills like Java, Core Java, Pega, Test Automation Engineer, UI/UX Designer, Developer, Java Full Stack, Mainframe, Graphic Designer, SEO Analyst, Content Writer, Photo Editor , Data Analytics & Engineering. etc.

- Hired candidates for PAN India

- Hands on experience hiring for Contract and Contract to hire positions.

RESPONSIBILITIES :

- Understanding the client requirements and handling the client Queries

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Serve as the link of communication between key customers and internal teams

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Reviewing the deliverables promised to the client with the person responsible from the team each week.

- Quality check on the work performed by the team

- Suggesting improvement strategies to the team which should be communicated through mail as well with cc to reporting manager.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Management strategy and execution to support growth of agency, client accounts, and team.

- Performance coaching and training: Regular, structured, one-on-one meetings to

- Help individuals improve their capabilities, get the help they need, and strategically

- Align to the agencys value proposition

- Participate in the development of systems that allow teams to demonstrate clear and

- Measurable value to client relationships.

- Play a role in speaking to clients, understanding needs, and getting everyone on the same page

- Providing coaching and standardized training for teams (to be determined based on your capabilities)

- Understand and track project scope in order to achieve agency growth

- Coordinate performance review process: people, teams, projects

People/Team:

- Provide guidance and mentorship to team.

- Drive knowledge management and continuous up skilling of the team.

- Conduct performance appraisals for team members.

- Manage attrition through skip level meetings, planning interventions, engagement calendars.

- Identify training needs for direct reports and ensure domain/developmental trainings needs are met.

- Participate in organizational initiatives such as recruitment drives, training programs etc.

- Deliver communication received from senior management to the team members through team meetings.