Head - Recruitment - BPO/IT

Responsibilities:

Strategic Planning: Develop and execute recruitment strategies aligned with business goals.

Team Leadership: Mentor and manage the recruitment team, ensuring performance excellence.

Sourcing and Selection: Oversee end-to-end recruitment processes, assess candidates, and maintain a talent pipeline.

Employer Branding: Enhance our brand through effective communication and networking.

Compliance and Metrics: Stay informed on labor laws, improve processes, and track recruitment metrics.

Requirements:

- 15+ years of relevant experience in BPO/BPM Industry Recruitment.

- Proven expertise in strategic sourcing and vendor management.

- Familiarity with Applicant Tracking Systems and HR databases.

- Strong decision-making skills and excellent communication.

Strategic Recruitment Planning:

- Develop and execute a comprehensive recruitment strategy aligned with our business objectives.

- Collaborate closely with senior management to understand hiring needs and workforce planning.

- Create and maintain a recruitment roadmap, considering both short-term and long-term goals.

Team Leadership and Management:

- Lead, mentor, and manage the recruitment team.

- Set performance goals, monitor progress, and provide regular feedback.

- Foster a positive and collaborative work environment.

Sourcing and Talent Acquisition:

- Oversee end-to-end recruitment processes, from sourcing to onboarding.

- Implement innovative sourcing methods, leveraging social media, job boards, and referrals.

- Build and nurture a strong talent pipeline.

Candidate Assessment and Selection:

- Collaborate with hiring managers to define job requirements and candidate profiles.

- Conduct thorough interviews, assessing technical and cultural fit.

- Ensure a seamless candidate experience throughout the recruitment journey.

Employer Branding and Networking:

- Enhance our employer brand through effective communication and marketing.

- Attend industry events, conferences, and job fairs to expand our professional network.

- Position our company as an employer of choice.

HRIS and ATS Implementation:

- Evaluate, select, and implement HRIS and ATS systems.

- Optimize system functionality for efficient recruitment processes.

- Train team members on system usage and ensure data accuracy.

Strategic Hiring:

- Collaborate with business leaders to identify critical roles and skill gaps.

- Develop targeted recruitment campaigns for key positions.

- Implement succession planning and talent development strategies.

Compliance and Process Enhancement:

- Stay informed about labor laws, regulations, and industry trends.

- Ensure compliance with recruitment policies and legal requirements.

- Continuously improve recruitment processes and tools.

Metrics and Reporting:

- Monitor key recruitment metrics (e.g., time-to-fill, cost-per-hire, quality of hire).

- Generate regular reports for senior management.

- Utilize data-driven insights to optimize recruitment efforts.

Qualifications:

- Degree in Human Resources, Business Administration, or a related field.

- Proven experience as a Recruitment Manager or Head of Recruitment.

- Strong understanding of BPO and IT industry dynamics.

- Excellent communication skills, both written and verbal.

- Leadership abilities with a focus on team collaboration and performance.

- Familiarity with recruitment software and tools.

- Knowledge of labor legislation and best practices.