Head - Quality - Six Sigma - BPO - IIM/XLRI/MDI/FMS/IIT

Quality Head (Team Leading) -BPO

Urgent opening with International BPO@ Baroda, Mumbai, Navi Mumbai, Thane for the position of Quality Head

Salary Range: 25% hike on last drawn salary

Shift Timings: Any 9 hours Shift starting between 7:00am to 11:00am

Weekly Off: Any 1 Day Off

Gender Preference: Male ( Highly Preferred)

Education Qualification: Graduates/ PG from XLRI/IIM/IIT etc

Experience Required: Min 4 to 7 years of experience in BPO, Min 1 to 2 Years of Experience as Quality Leader on Papers.

Certification Required:

- Six Sigma Green Belt Certification (Must)

Candidate Requirement :

- Knowledge in Transactional Quality Required

- Manage and control attrition and Shrinkage

- Should have in depth knowledge of quality tools

Essential skills + Responsibilities as follow

1. Need to have Six Sigma Green Belt Certification or knowledge/hands on experience in Six Sigma Green belt

2. Knowledge in Transactional Quality Required

3. Ready to work according to Global working hours

4. Must have team handling experience

5. Must have on paper experience as a Team Manager or Assistant Manager

6. Looking for people with excellent communication skills

7. Analyze Process, operations, business data to identify improvement opportunities

8. Validation of opportunities and conversion in to the projects

9. Participate in client interactions to present the process improvement case studies

10. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs

11. Deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders

12. Conduct toll gates review of the improvement projects

13. Creating awareness by socializing with teams and bringing visibility to quality initiatives to improve culture of quality

14. Drive Training programs / Certification program at the engagement level and participate in the training programs as trainers

15. Allotment of day to day work, supervise, guide and follow-up with teams

16. Manage trainings for the accounts : Process and Refreshers

17. Maintain the desired target throughput for process training batches

18. Manage and control attrition and effective employee engagement activities

19. Excellent Transactional Quality Domain Knowledge

20. Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation

21. Managing internal as well as external quality audits

22. Responsible for metrics collection, analysis and consolidation across unit

23. Identifying root cause analysis of quality shortfalls

24. Developing and implementing training plans based on areas for improvement identified by call monitoring

25. Should have in depth knowledge of quality tools

Shekhar
Ph 9620249496