03/01 Rajan Perisamy
Director - HR at TagLynk Careers Pvt Ltd

Views:1748 Applications:337 Rec. Actions:Recruiter Actions:10

Head - Quality - Health & Wellness Sector (5-10 yrs)

Overseas/International/Dubai Job Code: 649696

Quality Head for Dubai - Health & Wellness Sector


Role specifications:


- Should have worked in a core Quality /ops excellence/ Ops role

- Preferably should have undergone Quality trainings/ certifications

- Should have been part of at least 1 quality/ ops excellence project with clearly defined improvement metrics & achievables

- Preferably should be well aware of Quality & lean concepts like Kaizen, FMEA, Poka Yoke, 5 Why, RCA etc

- Should have led a team (Quality or cross-functional) with clearly defined KRAs & metrics

- Should have worked on cross-functional projects with clearly defined metrics & achievables

- Should be good at stakeholder management

Role responsibilities:

Quality:

- Leading quality charter across all 4 verticals for the city

- Driving Quality improvement initiatives & projects

- Managing day to day city operations

- Managing Admin related requirements for the city (office space/ etc)

- Ensure zero compromise on customer experience

Culture:

- Ensuring resolution of employee grievances & bottlenecks for smooth functioning of city ops across verticals

- Working closely with HR to ensure employee morale & drive NPS improvement initiatives for the city (Culture related initiatives)

- Working closely with the stakeholders in central team (city office) to drive cross-functional initiatives

- Conducting weekly business discussions with the city team across functions

- Leading business reviews with the top management for the city (across functions)

- Mentoring the central team members in the city towards growth & aligning them on culture

Trust & safety:

- Leading the Trust & Safety charter for the city

- Ensure Customer safety, drive & initiate projects for customer safety

- Ensure employee safety, drive & initiate projects for employee safety

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