Head - Quality - EdTech Startup

Roles and Responsibilities but not limited to:

- Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner

- Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities Contribute to overall business strategy and annual budget process

- Establishes quality and reliability standards by studying product and consumer requirements with other members of management and work closely with Sales

- Creates product quality documentation system by writing and updating quality assurance procedures.

- Maintains product quality by enforcing quality assurance policies and procedures

- Prepares product and process quality reports by collecting, analyzing, and summarizing information and trends.

- Completes quality assurance operational requirements by scheduling and assigning employees and following up on work results.

- Develops a quality assurance staff by recruiting, selecting, orienting, and training employees.

- Manages quality assurance staff job results by coaching, counseling, and disciplining employees.

- Ensures quality by planning, monitoring, and appraising job results.

- Achieves financial objectives by preparing the quality assurance budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

- Provide leadership, coordination and coaching to the team, ensuring they are trained enabling them to achieve the operational and financial metrics within their areas of responsibility and succeed in their roles

- Complete regular performance reviews, and manage any other people issues in conjunction with HR

Skills Required:

- Leadership

- Strong written and verbal communication skills

- Analytic skills

- Collaboration skills

- Product management skills

- QA process skills