Quality Head Job Description: JOB SUMMARY: - Lead a set of Quality Leads, Quality Analyst & Subject Matter Experts - Focus on Knowledge Transfer, Knowledge Management & Retention of Process for the Clients. KEY RESPONSIBILITIES: - Be the primary point of contact for Client for Quality / Compliance related matters - Build and maintain stakeholder relationships that align quality audits with operational success - Develop the Operating model and infrastructure for all quality programs by establishing standardised methods for delivery, evaluation, measurement, performance and reporting Leverage technology. - Lead a team of quality managers and specialists who will be focused on enhancing employee skills at our sites - Assess and track training effectiveness through the use of metrics, linking decisions to business results - Provide direction for quality teams in India Geo, responsible for quality audits and compliance. - Design & Execute Quality Framework to ensure a surprise free transactions - Lead Gage RnR Sessions with QAs / FLMs & Ops managers to analyse & minimise variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor& leads JOB REQUIREMENTS: Education and Specific Training: - Must be a Graduate/PG Work Experience: - Minimum 15 years work experience of which 10+ years should be in BPO in quality domain - Work experience at a senior managerial level of leading large teams across multiple processes - Should have handled multiple campaigns as Quality Lead for last 5+ years - Specific certifications would be of an added advantage REQUIRED SKILLS: Technical Skills: - Usage of MS Office - Knowledge of SAP would be an advantage Competencies and Specific Skills: - Interpersonal skills - Communication skills - Problem solving - Analytical Ability - Decision-Making - Diversity Orientation - Persuasiveness - Planning and Organizing - Job Motivation - Creativity - Team building /teamwork - KPI knowledge and understanding - Adaptability - Flexibility - Customer orientation - Stress tolerance

Delhi NCR

Delhi

Any Location

Anywhere in India/Multiple Locations

Head - Quality - BPO 

Head - Quality - BPO  ,Job Description for Head - Quality - BPO  in Spot Buzzy in  Delhi NCR Delhi Any Location Anywhere in India/Multiple Locations for (15-20) years of experience. Apply Now!

Job Description for Head - Quality - BPO  in Spot Buzzy in  Delhi NCR Delhi Any Location Anywhere in India/Multiple Locations for (15-20) years of experience. Apply Now!